Privacy Policy

Last updated November 10, 2026

Beckloop is an AI receptionist and CRM for service businesses, operated by Probcapital LLC (“we”, “us”). This policy explains what information we collect when a business uses Beckloop and when someone calls a business that uses it, and what we do with that information. Questions: [email protected].

Information we collect

• Account information. The business owner’s name and email address, and the business details they set up: services, prices, and working hours.
• Call information. When Beckloop answers a business’s phone, the call is handled by an AI assistant. We store the call recording, an AI-generated transcript and summary, and the details collected on the call — typically the caller’s name, phone number, address, the service requested, and the appointment booked.
• Billing and usage information. Call minutes used, plan and overage charges, and payment records kept by our payment processor.

AI, recording, and disclosure to callers

Calls answered by Beckloop may be recorded and are transcribed and summarized by AI. The assistant introduces itself as an AI at the start of every call, and callers are told the call may be recorded. Recordings and transcripts are available to the business the caller contacted, inside its Beckloop cabinet.

How we use information

• To answer calls, book appointments, and run the business’s CRM.
• To operate, secure, and improve the service, including call-quality review.
• To bill for plans, minutes, and overage.
• To meet legal obligations and respond to lawful requests.

Service providers

We use a small number of processors to run the service: Supabase (database and hosting), Retell (voice AI and telephony), and Stripe (payments). Each receives only the information it needs for its part of the service. We do not sell personal information, and we do not share it for third-party advertising.

Retention

We keep account and call information for as long as the business’s account is active and for a reasonable period afterwards, as needed to provide the service, resolve disputes, and meet legal and accounting obligations. A business owner can ask us to delete their account data by writing to [email protected]. If you called a business that uses Beckloop and want your call information removed, contact that business or write to us and we will pass the request on.

Security

Access to a business’s information is restricted to that business’s account holders, and we use encryption in transit and access controls on our systems. No system is perfectly secure, but we work to protect the information entrusted to us.

Changes

If we change this policy, we will update this page and its date. Material changes will be announced to account holders by email.